Refund policy
Returns
You have 30 days from delivery to return an item. Email us at info@pristinehomewellness.com first and we will send you a return authorization and the return address. Items sent back without a return authorization cannot be accepted.
What cannot be returned
- Anything that has been used, installed or modified.
- Anything damaged after delivery to the point it is no longer resalable.
- Special-order items, marked "Special order, final sale" on the product page. These are ordered from the manufacturer for you and cannot be cancelled or returned once ordered. If one arrives damaged or defective, we replace it.
Refunds
Returns are inspected on arrival, which takes 5 to 7 business days, and the refund is issued to your original payment method once it passes. Credits usually show on your statement within 3 to 7 business days after that. Return shipping is not refundable and comes off the refund total.
Damaged, defective or wrong items
Inspect a freight delivery before you sign for it and write any damage on the delivery receipt. Report missing pieces or damage found after unpacking within 48 hours of delivery, with photos of the carton and the product. We file the claim with the manufacturer and the carrier and get you a replacement part or unit. Damaged or wrongly shipped items are on us, return freight included.
Refused deliveries
Refusing a delivery for any reason other than damage or a shipping error is subject to a 20% restocking fee plus the actual outbound and return freight.
Backorders and delays
If an item turns out to be backordered, or a lead time moves, we contact you with the real date. If the new date does not work for you, we cancel and refund in full.
Contact
Email info@pristinehomewellness.com or call +1 (888) 991-5417, Monday to Friday, 9am to 5pm EST. Pristine Home & Wellness is operated by Lärkstaden Linjalen AB, Fregattvägen 7, 181 37 Lidingö, Sweden.
